MyStoma.com.au
Last Updated: January 2026
This Privacy Policy describes how MyStoma.com.au (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, and any other information you voluntarily provide through contact forms or story submissions
- Health Information: If you choose to share your stoma story or medical experiences, this information may be collected and published (only with your explicit consent)
- Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies
- Comments and Contributions: Any content you post in comments, forums, or public areas of the site
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our website and services
- Respond to your enquiries and communications
- Publish your story or contributions (only with your explicit permission)
- Send newsletters or updates (only if you have opted in)
- Analyse website usage to improve user experience
- Comply with legal obligations
3. Sensitive Health Information
We recognise that stoma-related information is sensitive health data. We will only collect and publish such information with your explicit consent. You have the option to submit stories anonymously or under a pseudonym. You may request removal of your published story at any time by contacting us.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyse website traffic and user behaviour through services like Google Analytics
- Improve website functionality and user experience
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
5. Third-Party Services
We may use third-party services that collect, monitor, and analyse data, including but not limited to:
- Web hosting providers
- Analytics services (e.g., Google Analytics)
- Email service providers
- Content delivery networks
These third parties have their own privacy policies and may use your information according to their terms.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details below.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Children’s Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: privacy@mystoma.com.au
Website: www.mystoma.com.au